Option 1: Can you turn the bad feedback into a positive experience? Check out this quick video.
Option 2: TPT will remove negative feedback under some conditions. Go to TPT help.
Option 3. TPTschool shows you how to “mark as helpfu” to move the negative feedback down the list. Go to TPTschool.
Option 4. Several great ideas from SoS on TPT on dealing with feedback. Go to SoS on Tpt: Ratings and Feedback.
Conclusion: If something is wrong with the product, fix it, and note it in the reply. Use the “Mark as helpful” idea. Try to turn the negative into something positive. Delete the sales page, improve the product and list it anew. And the big idea: Don’t worry about it. Life is too short.